![]() Work with CSMs and other cross-departmental stakeholders on customer escalations and proactive delivery of solutions.Lead and manage the program for conducting focused and timely business reviews that focus on client value, are well-documented, and have clear procedure for follow-ups.Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations.A strong focus on helping customers realize their business objectives through Act-On’s solutions.Take proactive steps to improve customer engagement.Deliver transformational and inspirational leadership as you motivate and mentor a team of CSMs - both named and at scale - to ensure consistency of process and approach while achieving enumerated goals.2022 is a year of transformational change in our CS organization and this role will be a fundamental component of that change. This role offers the opportunity to work with an intelligent, tight knit group that truly operates as a team to solve problems. The ideal candidate has previous customer success leadership experience, comes from a strong SaaS background, and thrives in a fast-paced environment. We are looking for a motivational leader for our Customer Success team to help drive adoption, expansion and overall success within our customer base. Act-On is a leading marketing automation company servicing thousands of customers worldwide.
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